Returns & Refunds policy
Thank you for your purchase of the Portable Electric Coffee Machine. We aim to ensure your satisfaction with our product. If you are not entirely satisfied, we are here to help.
Refund policy
If you are going to request a return, please refer to the following points
1.The time period for accepting returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
2.Applicable circumstances for returns and refunds
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
The return shipping fee will be deducted from your final reimbursement.
3.Measures to be taken to return goods for a refund
To start a return, please contact us, write your order number and reason for return in the email, including a photo of the product you are returning.
We will confirm the required information about you within 2 business days.
Please note that returns will need to be sent to the required address according to the email confirmed by our customer service team.
If your return is accepted, we'll send you instructions on how and where to send your package via email, then you can choose any logistics provider you like to send the items to us.
Items sent back to us without first requesting a return will not be accepted. Please be sure to contact us to confirm the return address and method before you send the item.
4.How long does it take to receive a refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you'll be automatically refunded on your original payment method of 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us info.vigorouss1@gmail.com
5.Costs incurred for return and exchange with goods
We do not charge a handling fee for returns or exchanges.
If the return is caused by product problems, we will bear the return postage required.
Exchanges
The fastest way to ensure you gets what you want is to return the item you have, and once the return is accepted, make a separate purchase of the new item.
Warranty
Thanks for shopping at Vigorous. We sincerely hope to ensure you have a satisfactory experience while you’re using and purchasing our products, whether you’re at our website. Besides, by placing an order or making a purchase at Vigorous, you agree to the terms set forth below along with Vigorous Privacy Policy and Terms of Use.
During our 12-month limited warranty period, if you experience any problems with your portable espresso machine, please contact: info.vigorouss1@gmail.com to start the warranty claim process. Our team will work with you to determine the proper solution to the issue and the best way to fix. If your espresso machine experiences any damage due to part quality issues, Vigorous will send the proper replacement part for repair or a new machine. However, man-made damage is not being compensated.
Contact Us
For questions about returns and refunds, please contact us at:
- Email:info.vigorouss1@gmail.com
- Address: Arraba-Israel 3081200
Is it easy to clean
Yes! The components
are designed for easy disassembly and cleaning. Most parts are dishwasher-safe
or can be cleaned with warm water
Does it required ectricity to operate
Our models are fully manual or battery-operated, so you
don't need a power source, making it ideal for use anywhere.
What if my machine isn’t working properly
Contact our customer support team at
[support@vigorouscoffee.com](mailto:support@vigorouscoffee.com), and we’ll
assist you with troubleshooting or arranging a replacement if necessary.
What is the machine's capacity
The water tank holds up to 80ml, which is perfect for a
single shot or double shot of espresso.
Does the machine comes with a warranty
Yes, all VIGOROUS Portable Coffee Machines come with a
1-year warranty covering manufacturing defects.
Where do you ship
We ship worldwide! delivery times may vary depending on your
location.
How long does the battery last
Fully charged, the battery-powered models can brew
approximately 200 cups of hot water and up to 5 cups of espresso when its self heating e
Can I use the VIGOROUS Portable Coffee Machine while it is charging
For safety and optimal performance, it is not recommended to
use the machine while it is charging. Allow the battery to charge fully before
use to ensure consistent espresso quality and protect the device's longevity.
Does the machine workwith 220V or 240V
Our portable coffee machines are primarily manual or
battery-operated and do not require a direct power connection to operate. If
your model includes an electric charger, it is compatible with both 220V and
240V outlets. Always check the specific product details or the included manual
for voltage compatibility.
What kind of watershould I use
To ensure the best coffee flavor and to maintain the
machine's longevity:
- Use filtered or bottled water to minimize mineral deposits
and limescale buildup.
- Avoid using hard or unfiltered tap water, as it may affect
both the taste of your coffee and the machine's performance over time.
- If you’re using hot water, ensure it’s between 85–96°C
(185–205°F) for optimal coffee extraction.
How do I use the VIGOROUS Portable Coffee Machine
Using the machine is simple:
- Add ground coffee or a coffee capsule.
- Pour in hot water or cold water and press the button for
two sec's so its start the heating process for 200 sec's
- Press the button 2 time in arow to extract a fresh cup of espresso.
What should I do if I want to dispose of my VIGOROUS Portable Coffee Machine
If you’ve decided to dispose of your machine, please
consider these eco-friendly options:
- Recycle: Many components can be recycled. Check your local
recycling facility for guidance.
- Repair or Donate: If possible, repair the machine or
donate it to someone who can use it.
- Contact Us:We offer a take-back program for
recycling old machines responsibly. Contact us for details on how to return it
What should I do if my VIGOROUS Portable Coffee Machine stops working
- Check if the
battery is fully charged (for battery-operated models).
- Ensure all parts
are assembled correctly and free of blockages.
- Refer
to the troubleshooting section in your user manual or contact customer support
- If
troubleshooting doesn’t resolve the issue, reach out to our support team at
[support@vigorouscoffee.com](mailto:support@vigorouscoffee.com).
- We’ll assist with
repairs, replacements, or warranty claims if your machine is still under
warranty.
How much pressure does the VIGOROUS Portable Coffee Machine produce
The VIGOROUS Portable Coffee Machine delivers up to 20 bars of pressure, ensuring optimal extraction
for rich and flavorful espresso.