VIGOROUS® – Product Warranty Policy

12-Month Warranty | Portable Espresso Machines

Thank you for choosing VIGOROUS®.

We are committed to providing high-quality products and reliable, professional customer service.

This Warranty Policy explains the warranty coverage, warranty period, exclusions, and procedures for obtaining warranty service for VIGOROUS® portable espresso machines.

For products sold to consumers in Israel, warranty services are provided in accordance with applicable Israeli law, including the Consumer Protection (Warranty and After-Sales Service) Regulations, 2006, where applicable.

Nothing in this policy limits or excludes any mandatory consumer rights provided by applicable law.

1. Warranty Period

VIGOROUS® portable espresso machines are covered by a 12-month warranty.

The warranty period begins on the date the product is delivered to the customer, in accordance with applicable Israeli law.

Customers are encouraged to retain their purchase invoice, order confirmation, or other reasonable proof of purchase.

A warranty claim will not be rejected solely because the original invoice is unavailable, provided that the purchase and warranty eligibility can be reasonably verified through other means.

2. Warranty Coverage

During the warranty period, VIGOROUS® provides warranty service for defects, malfunctions, or faults in materials and workmanship arising during normal and reasonable use of the product in accordance with its intended purpose.

Where warranty coverage is required by applicable law, service will be provided free of charge, including necessary labor and replacement parts.

Depending on the nature of the defect and applicable legal requirements, warranty service may include:

• Technical inspection and diagnosis.

• Repair of the defective product.

• Replacement of defective components with new, original parts.

• Replacement of the product where required by law.

• A refund or another appropriate remedy where required by applicable law.

Warranty repairs will be completed within the time limits prescribed by applicable law.

Following a repair, customers will receive documentation describing the repair and any replaced components, where required by law.

3. Warranty Eligibility

This warranty applies to VIGOROUS® portable espresso machines sold to consumers in Israel that meet the applicable warranty eligibility requirements.

To verify eligibility, customers may be asked to provide an order number, proof of purchase, delivery information, or other reasonable documentation.

If ownership of the product is transferred to another consumer, any statutory warranty rights will remain valid and transferable in accordance with applicable Israeli law.

4. Warranty Exclusions

Warranty coverage may not apply to damage or malfunctions caused by:

• Intentional damage or improper handling.

• Negligent use or misuse of the product.

• Accidental drops or physical damage caused by the user.

• Use contrary to reasonable operating and safety instructions.

• Unauthorized repairs or modifications that caused the damage.

• External events unrelated to a product defect.

These exclusions apply only to the extent permitted by applicable law and where the relevant cause of the malfunction has been established.

Normal cosmetic wear that does not constitute a product defect may not be covered.

VIGOROUS® will not reject a statutory warranty claim solely because the product shows signs of normal use.

5. Product and Component Replacement

If a defect covered by the warranty can be repaired, VIGOROUS® will arrange an appropriate repair in accordance with the warranty terms and applicable law.

Where replacement parts are required for a repair covered by statutory warranty obligations, new and original replacement parts will be used.

If the product cannot be restored to proper working condition as required by law, an appropriate replacement or refund will be provided in accordance with applicable legal requirements.

A repaired or replaced product will remain subject to applicable statutory warranty rights, including the remainder of the original warranty period and any additional rights required by law.

6. Spare Parts and After-Sales Service

During the warranty period, replacement parts required for repairs covered by the warranty will be provided free of charge.

Where the Israeli Consumer Protection (Warranty and After-Sales Service) Regulations apply to the product, VIGOROUS® will comply with the applicable obligations concerning the availability and supply of spare parts, including any required period following the expiration of the warranty.

For eligible products with a purchase price exceeding NIS 300, additional spare-parts availability obligations may apply under the relevant regulations.

Spare parts supplied after the warranty period may be subject to charges where permitted by law.

Nothing in this section limits any mandatory obligation to provide spare parts or after-sales service under applicable law.

7. How to Request Warranty Service

If you experience a malfunction with your VIGOROUS® portable espresso machine during the warranty period, please contact our customer support team.

VIGOROUS® Customer Support

Email: support@vigorous.company

We recommend including the following information whenever available:

• Order number or proof of purchase.

• Description of the malfunction.

• Photographs of the product, if relevant.

• A short video demonstrating the issue, if helpful for diagnosis.

Our customer support team may provide initial troubleshooting instructions.

If further inspection or service is required, we will provide the appropriate instructions.

Warranty service requests will be handled in accordance with applicable statutory service obligations.

8. Returning a Product for Warranty Service

If the product requires physical inspection, repair, or replacement, our customer support team will provide instructions regarding how and where the product should be delivered.

Where appropriate, a service reference number or Return Merchandise Authorization (RMA) may be provided to help identify and track the service request.

Customers are encouraged to obtain return instructions before shipping the product to avoid unnecessary delays.

Obtaining an RMA number or prior approval is not a condition for exercising mandatory statutory consumer rights.

Transportation, collection, repair, and replacement costs will be handled in accordance with applicable law.

9. Products Purchased Through Third-Party Retailers

Customers who purchased a VIGOROUS® product from an authorized retailer may contact the retailer or VIGOROUS® for warranty assistance, as appropriate.

Proof of purchase or other reasonable evidence may be requested.

Products purchased through third-party retailers remain subject to applicable statutory warranty and consumer protection rights.

Purchasing through a third-party retailer does not, by itself, eliminate any warranty obligation imposed by law.

10. Returns and Refunds

Product returns, exchanges, and order cancellations are governed by the VIGOROUS® Refund and Return Policy and applicable consumer protection laws.

You can review our policy here:

https://vigorous.company/policies/refund-policy

Warranty service and statutory cancellation rights are separate consumer protection mechanisms.

Nothing in this Warranty Policy limits a customer's right to cancel an eligible transaction or receive a refund where required by applicable law.

11. Business Information and Contact Details

For warranty service or general product support, please contact:

VIGOROUS® Customer Support

Registered Business Owner: Ali Rashad

Trade Name: VIGOROUS.INC

Brand Name: VIGOROUS®

Business Type: Authorized Dealer (Osek Murshe – Israeli VAT-Registered Sole Proprietor)

Email: support@vigorous.company

Website: https://vigorous.company/

Customer Support Phone: +972-52-677-6960

Business Address: Al-Kazzaz Street 57, Arraba 3081200, Israel

12. Warranty Service Locations and Replacement Arrangements

Warranty service is managed directly by the VIGOROUS® customer support team.

Customers experiencing a malfunction during the 12-month warranty period should contact:

support@vigorous.company

Please include your order number and a description of the issue.

Our support team will review the request and may ask for photographs or videos to verify and diagnose the malfunction.

If the product is confirmed to have a defect covered by the warranty and product replacement is determined to be the appropriate remedy, VIGOROUS® will arrange collection of the defective machine and delivery of a replacement machine at no additional cost to the customer.

Where a replacement is required, VIGOROUS® will provide a new replacement product in accordance with applicable legal requirements.

If repair, replacement, a refund, or another remedy is required under applicable law, the appropriate remedy will be provided.

All warranty services will be carried out in accordance with applicable Israeli consumer protection laws and regulations.

VIGOROUS®

Designed for everyday precision.

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