Privacy policy

Last updated: October 25, 2026

 


1. Introduction


VIGOROUS® (“we”, “us”, or “our”) respects your privacy and is committed to handling personal information responsibly.


This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit https://vigorous.company/, purchase our products, contact customer support, or interact with our online services.


Our online store operates on the Shopify platform.


We process personal information in accordance with applicable privacy and data-protection laws, including Israeli law.


2. Information We Collect


Depending on how you interact with our website, we may collect:


  • Contact information: Name, email address, telephone number, and billing or delivery address.
  • Order information: Products purchased, order history, payment status, shipping details, and return requests.
  • Payment information: Payment confirmation and transaction details received from authorized payment service providers.
  • Customer service information: Messages, warranty requests, product photographs, and other information voluntarily provided.
  • Technical information: IP address, browser type, device information, cookies, and website activity.
  • Marketing preferences: Information concerning consent to promotional communications and applicable advertising preferences.


We request only information reasonably necessary for the relevant service or purpose.


3. How We Use Personal Information


We may use personal information to:


  • Process and fulfill customer orders.
  • Arrange shipping and delivery.
  • Provide customer support and warranty services.
  • Process returns, exchanges, and refunds.
  • Communicate important order information.
  • Maintain and improve website functionality.
  • Detect fraud and protect our services.
  • Analyze website performance and advertising effectiveness.
  • Send marketing communications where permitted by applicable law.
  • Comply with applicable legal, accounting, and regulatory obligations.


4. Payment Processing


Payments are processed through third-party payment service providers integrated with our Shopify store.


These providers may collect and process payment information in accordance with their own privacy and security policies.


VIGOROUS® receives transaction information necessary for order processing, accounting, customer service, and fraud prevention.


We do not claim to store customers’ complete payment-card details.


5. Cookies and Advertising Technologies

VIGOROUS® uses cookies and similar technologies to support website functionality, improve the shopping experience, analyze website activity, and measure advertising performance.

Our website uses Shopify’s essential technologies and the Meta Pixel (Meta Platforms, Inc.) for advertising analytics and performance measurement.

The Meta Pixel may collect information about interactions with our website, including page visits, product views, additions to cart, and purchases, depending on the events configured.

This information helps us understand advertising effectiveness and deliver relevant advertisements on platforms such as Facebook and Instagram.

Where required by applicable law, we obtain consent before using non-essential cookies and advertising technologies.

Visitors can manage certain tracking preferences through browser settings and the privacy controls available on our website.

For more information about Meta’s data practices, please visit:

https://www.facebook.com/privacy/policy/


6. Marketing Communications


We may send promotional communications concerning VIGOROUS® products, offers, and updates where we have the necessary permission or another lawful basis.


Customers may unsubscribe from marketing emails using the unsubscribe link included in the message or by contacting us.


Unsubscribing from marketing does not prevent essential communications relating to orders, deliveries, or customer service.


7. Sharing Personal Information


We may share relevant personal information with trusted service providers where necessary to operate our business, including:


  • Shopify and website service providers.
  • Payment processing providers.
  • Shipping and delivery companies.
  • Customer service and technical support providers.
  • Analytics and advertising providers.
  • Professional advisers and authorities where legally required.


We do not sell customer contact lists to unrelated third parties.


Information is shared only for relevant purposes and subject to applicable legal requirements.


8. Data Security


We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, or disclosure.


Our website uses service providers that maintain their own security arrangements.


No internet-based system can guarantee absolute security.


Customers should avoid sending sensitive payment-card information through ordinary email or social media messages.


9. Data Retention


We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, warranty support, accounting, legal compliance, dispute resolution, and other legitimate business requirements.


Retention periods may vary according to the type of information and applicable law.


When information is no longer required, we will delete, anonymize, or otherwise handle it in accordance with applicable requirements.


10. Your Privacy Rights


Depending on applicable law, individuals may have rights to request access to personal information held about them and correction of inaccurate information.


Additional rights, including deletion, restriction, objection, or withdrawal of consent, may apply in certain circumstances.


To submit a privacy request, please contact:


support@vigorous.company


We may request reasonable information to verify the identity of the person making the request.


Requests will be handled in accordance with applicable law.


11. International Data Processing


Our website uses Shopify and other service providers that may process or store information outside Israel.


Where personal information is transferred internationally, we will take measures required by applicable law to protect the information.


12. Third-Party Websites


Our website may contain links to third-party websites, social media platforms, and external services.


These third parties operate under their own privacy policies.


We encourage visitors to review the privacy policies of external services before providing personal information.


13. Children’s Privacy


Our website is not specifically directed toward children.


We do not knowingly collect personal information from children in violation of applicable law.


Parents or guardians who believe their child has provided personal information may contact us to request appropriate action.


14. Changes to This Privacy Policy


We may update this Privacy Policy to reflect changes in our business operations, technology, service providers, or legal requirements.


The latest version will be published on this page with an updated revision date.


Where required by law, additional notice or consent will be provided.


15. Contact Information


For questions about this Privacy Policy or the processing of personal information, please contact:


VIGOROUS® Customer Support


Email: support@vigorous.company


Website: https://vigorous.company/


Business address: Al-Kazzaz Street 57, Arraba 3081200, Israel


Registered business name: VIGOROUS.INC


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VIGOROUS®


Designed for everyday precision.