Shipping Policy
1. Shipping Locations
- The company ships to local and international addresses. Specify countries or regions if there are any shipping restrictions.
2. Processing Time
- Orders are usually processed within 1-3 business days after confirmation and payment. The processing time can vary based on availability and demand.
3. Shipping Methods
- Different shipping options may be available, including standard shipping, expedited shipping, and express delivery. Delivery timeframes depend on the method selected and the destination.
4. Shipping Costs
- Shipping costs may be calculated at checkout based on the destination, weight of the product, and chosen shipping method. Some stores offer free shipping for orders over a certain amount.
5. Delivery Time
- Domestic orders typically take 3-7 business days to arrive, while international shipments may take 7-21 days or longer, depending on customs and other factors.
6. Tracking
- Customers will receive a tracking number once their order has shipped, allowing them to monitor the status of their shipment online.
7. Customs and Duties
- For international shipments, customers are responsible for paying any import duties, taxes, or customs fees imposed by their country.
8. Damaged or Defective Items
- If an item is received damaged or defective, the company should offer a return or replacement policy, with clear instructions on how to contact customer service for assistance.
9. Order Modifications or Cancellations
- Changes or cancellations may only be possible within a short window after the order is placed, typically within 24 hours.
10. Return Policy
- A return policy usually allows returns within a specific period, often 30 days, as long as the product is unused and in its original packaging.
Is it easy to clean
Yes! The components
are designed for easy disassembly and cleaning. Most parts are dishwasher-safe
or can be cleaned with warm water
Does it required ectricity to operate
Our models are fully manual or battery-operated, so you
don't need a power source, making it ideal for use anywhere.
What if my machine isn’t working properly
Contact our customer support team at
[support@vigorouscoffee.com](mailto:support@vigorouscoffee.com), and we’ll
assist you with troubleshooting or arranging a replacement if necessary.
What is the machine's capacity
The water tank holds up to 80ml, which is perfect for a
single shot or double shot of espresso.
Does the machine comes with a warranty
Yes, all VIGOROUS Portable Coffee Machines come with a
1-year warranty covering manufacturing defects.
Where do you ship
We ship worldwide! delivery times may vary depending on your
location.
How long does the battery last
Fully charged, the battery-powered models can brew
approximately 200 cups of hot water and up to 5 cups of espresso when its self heating e
Can I use the VIGOROUS Portable Coffee Machine while it is charging
For safety and optimal performance, it is not recommended to
use the machine while it is charging. Allow the battery to charge fully before
use to ensure consistent espresso quality and protect the device's longevity.
Does the machine workwith 220V or 240V
Our portable coffee machines are primarily manual or
battery-operated and do not require a direct power connection to operate. If
your model includes an electric charger, it is compatible with both 220V and
240V outlets. Always check the specific product details or the included manual
for voltage compatibility.
What kind of watershould I use
To ensure the best coffee flavor and to maintain the
machine's longevity:
- Use filtered or bottled water to minimize mineral deposits
and limescale buildup.
- Avoid using hard or unfiltered tap water, as it may affect
both the taste of your coffee and the machine's performance over time.
- If you’re using hot water, ensure it’s between 85–96°C
(185–205°F) for optimal coffee extraction.
How do I use the VIGOROUS Portable Coffee Machine
Using the machine is simple:
- Add ground coffee or a coffee capsule.
- Pour in hot water or cold water and press the button for
two sec's so its start the heating process for 200 sec's
- Press the button 2 time in arow to extract a fresh cup of espresso.
What should I do if I want to dispose of my VIGOROUS Portable Coffee Machine
If you’ve decided to dispose of your machine, please
consider these eco-friendly options:
- Recycle: Many components can be recycled. Check your local
recycling facility for guidance.
- Repair or Donate: If possible, repair the machine or
donate it to someone who can use it.
- Contact Us:We offer a take-back program for
recycling old machines responsibly. Contact us for details on how to return it
What should I do if my VIGOROUS Portable Coffee Machine stops working
- Check if the
battery is fully charged (for battery-operated models).
- Ensure all parts
are assembled correctly and free of blockages.
- Refer
to the troubleshooting section in your user manual or contact customer support
- If
troubleshooting doesn’t resolve the issue, reach out to our support team at
[support@vigorouscoffee.com](mailto:support@vigorouscoffee.com).
- We’ll assist with
repairs, replacements, or warranty claims if your machine is still under
warranty.
How much pressure does the VIGOROUS Portable Coffee Machine produce
The VIGOROUS Portable Coffee Machine delivers up to 20 bars of pressure, ensuring optimal extraction
for rich and flavorful espresso.